Tag Archives: communications

Newsletters that tell stories

3 Sep

310112 AAS A4 NL (Page 1)

Newsletters like this one from advanced anaesthesia specialists are a great way to differentiate, take ‘thought’ leadership within a category, build your brand, promote your business and sell, which after all, is the ultimate goal for any business … to make a profit!

Here’s the thing … newsletters must have some news not just a bunch of products. Newsletters tell stories.

Great … let’s do it.

Here’s the other thing … who cares?

Question: Do you understand who your customers are? Do you know what they think, hope for and need?

The rise of Social Media illustrates the fact that everyone wants to be loved, admired, supported and recognised.

Effective business communications 1st take customers seriously. They add content that tells stories customers want to read and that’s not always about product x or service y.

Newsletters like all marketing communications must have been through the so what test. Try some in house research. Involve your team. Ask your customers!

Create newsletters that hit the spot!

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emotional intelligence

28 Jun

emotional intelligence

A drawing I did for my 11 year old son Max. Never too young to learn. Never too old for that matter.

Never too late to relate

8 Oct

A keys to effective communications is relating to people. Walking a mile in their (well you know what I’m trying to say.) This isn’t always easy. Not everyone is open, honest, friendly and fascinating. There are barriers:

Who cares?

What’s in it for me?

I can’t spare the time

I’m uncomfortable with some people

I’m nervous so I’m thinking of what to say while your talking

A lot of this behaviour is habitual and deeply ingrained in our personalities, but we can unlearn.

I like people and find life interesting. When I meet people I try to relate to them. It’s a technique I use which is very much like looking for keywords in long documents. I listen to what people say and scan. I will then link my experience to theirs adding a dash of humour and friendliness.

We are all related in some way even if it’s just that we are human.

If we start out by thinking the best of people, we will be more open to communicating and relating to them.