Archive | March, 2018

Like … I’m just doing this in between auditions

12 Mar

Australian Youth Hotel

It is a funny name for a pub, The Australian Youth Hotel but it’s a great experience.

Yesterday my family popped in for lunch at this inner city of Sydney establishment. We ate in the dining room which was ‘classily’ designed with no blonde wood in sight.

We were served by a young lady who was exceptional in her friendliness (un-robotic), knowledge (food and wine) and general manner. I asked her if this was a part time gig (was she studying?) No, it was her job full stop and she did it well.

Sometimes wait people (don’t you hate that expression,) can be over the top with fake bonhomie which can be invasive and repellant. Like I’m just doing this in between auditions scenario. Often it can be non existent. This experience was real.

It’s good when people serving you like people!

On the way out I kind of discovered the secret. I spoke to the boss (family run business,) and told him how great the experience had been and pointed to the young wait um person.

‘Oh.’ He said with a smile. ‘You got her on a good day!’

Good bosses who make for happy workplaces create a customer service culture naturally. There’s no training needed. It’s natural, which is why Richard Branson is so correct when he says look after your people and the service will follow or words to that effect.

I love small business.

 

Welcome to the emojincey ward

1 Mar

emojincey ward

The digital sphere can be complicated for marketers and business operators, trying to keep up with all the new features social media is offering as well as apps and other whizz bang offerings.

I use the term whizz bang because when you really look at a lot of these innovations, they offer the excitement of the new. And we have been trained to upgrade from old to new even when the new features aren’t that special.

In the olden days marketing was relatively simple.

  • Create the message
  • Match it to your target market
  • Choose the best media option
  • Run the ad or the campaign.

Now targeting requires sorting through many variables to do with lifestyle and behaviours.

Ads or posts are run and testing is conducted using the analytics.

Often we are advised to run separate campaigns to ‘test’ the efficacy and effectiveness.

We are told to be strangely unique to cut through and to tell stories not to just sell.

TV channels have been replaced by internet influencers who command vast audiences.

It’s so un marketing in the traditional sense where a product or service was promoted to a market.

OK … that’s simplistic.

And there’s likes and follows. Shorthand ticks of approval from our ‘community.”

Other shorthands include the emoji.

now featuring an array of cute visages with stand out emotions. And gifs.

Like it or not, we are in the age of shorthand … short attentions span.

Ultra convenience services such as UBER Eats and Netflix stop people socialising.

But people are people and will no doubt get bored with social which is why they have to keep changing and updating and adding features.

Great advertising is still about the creative. Cut through only occurs when people stop and take notice.

So let’s open the emojincey ward where people are people and emotions aren’t a quick flick, insert and like.

emoji image: